Assist 365 Service Description 2017-03-13T17:06:51+00:00

Assist 365 service description

Secure your Office 365 investment with Assist 365

Assist 365 is an Expert Support and Change Management service built specifically for Office 365. Our mission is to help you get the most out of your Office 365 investment!

Assist 365 is specifically made for IT Professionals and business users that manage or use Office 365. Read on to find out what we offer – and do not hesitate to get in touch for a friendly chat!

Coverage

Basic

Standard

Premium

Web & email contact points to Service deskYesYesYes
Number of tenants111
Tenant user count (guidance)<1000<3000Unlimited
Licence typesE1/E3E1/E3/E5E1/E3/E5/K1/K2
Number of reporters135
Secure administrator accessYesYesYes

Support

ITIL-based incident types and classificationYesYesYes
Escalation to Microsoft supportNo1 per month3 per month

Change Management

Simple cost controlYesYesYes
Fault handling (fault introduced by customization)YesYesYes
Minor changes and helpNo1 minor change3 minor changes
Change managementYesYesYes

Reporting

Service reportsYesYesYes
Office 365 roadmap updatesYesYesYes

SLA

Custom service levelsNoNoContact us
Time to response (severity A)1 business day4 hrs2 hrs
Time from response to work started (severity A)1 business day4 hrs2 hrs
Breach of SLANo sanctionsNo sanctionsNo sanctions

Add-ons

Yearly healthchecksContact usContact usYes
Governance checksContact usContact usYes
Hybrid SharePointNoNoContact us
Office 365 site for local 1st line supportContact usContact usContact us
Application specialist supportContact usContact usContact us
Migration servicesContact usContact usContact us

Pricing

Price per month

 kr 7 500

 kr 15 000

 kr 30 000