Assist 365 service description

Secure your Office 365 investment with Assist 365

Assist 365 is an Expert Support and Change Management service built specifically for Office 365. Our mission is to help you get the most out of your Office 365 investment!

Assist 365 is specifically made for IT Professionals and business users that manage or use Office 365. Read on to find out what we offer – and do not hesitate to get in touch for a friendly chat!





Web & email contact points to Service deskYesYesYes
Number of tenants111
Tenant user count (guidance)<1000<3000Unlimited
Licence typesE1/E3E1/E3/E5E1/E3/E5/K1/K2
Number of reporters135
Secure administrator accessYesYesYes


ITIL-based incident types and classificationYesYesYes
Escalation to Microsoft supportNo1 per month3 per month

Change Management

Simple cost controlYesYesYes
Fault handling (fault introduced by customization)YesYesYes
Minor changes and helpNo1 minor change3 minor changes
Change managementYesYesYes


Service reportsYesYesYes
Office 365 roadmap updatesYesYesYes


Custom service levelsNoNoContact us
Time to response (severity A)1 business day4 hrs2 hrs
Time from response to work started (severity A)1 business day4 hrs2 hrs
Breach of SLANo sanctionsNo sanctionsNo sanctions


Yearly healthchecksContact usContact usYes
Governance checksContact usContact usYes
Hybrid SharePointNoNoContact us
Office 365 site for local 1st line supportContact usContact usContact us
Application specialist supportContact usContact usContact us
Migration servicesContact usContact usContact us


Price per month

 kr 7 500

 kr 15 000

 kr 30 000