Assist 365

On-demand assistance for Office 365 and SharePoint

When moving to the cloud, established IT services are largely irrelevant. Assist 365 is the optimal solution to ensure continuous value generation from Office 365 by assisting both your IT Department and the business side – whenever you need it.

Service Desk

Our Assist 365 desk is staffed with real Office 365 experts that work in-depth with the platform every day. Based in Norway we are in one of the leading markets for Office 365 adoption and work on the newest workloads and experience the problems first hand.

We work closely with Microsoft on tickets on a weekly basis.

Flexible and fast

Assist 365 responds rapidly to incidents from your IT department or key power users. Through classification into Help, Fault, MinorChange, or Change tickets help is on the way. Incidents submitted via email or web form.

Keeping users and IT happy in a cloud world with Office 365 is a completely new game. We provide the advanced support you will need, when you need it.

Rapid change response

With rapid change management you can rely on standard Office 365 to solve business critical tasks. Need help to get a new list in place? Need to rapidly engage external parties in collaboration without expensive SaaS solutions? We can help you get the most out of your existing investment in Microsoft Office 365.

What you get

The coverage you need

Assist 365 offers coverage options tailored for Office 365. By offering different tiers for tenant, licence and site complexity, we make sure you only pay for what you need. You also decide how many reporters you need to interact with the Assist365 Service Desk and our experts.

Support for Office 365

Support for a DIY and BYO world still requires flexible Help, smart Fault response and a leading Change management. Assist 365 offers integrated operations with first line support or IT departments and offers efficient tools to deliver efficient support – provided by Puzzlepart experts in all fields of Office 365. When we fall short, we escalate to Microsoft support for you, and handle the technical jargon until resolution.

Rapid change response

Users want more, faster in Office 365. This requires completely new Change management capacities for delivering efficient collaboration. Minor changes are handled on the fly, while we log all your bigger change requests in a backlog for those bigger investments in your Office 365 platform.

Reporting & governance

Reports and Governance metrics are crucial as your collaboration adoption increases. We utilize the core platform and add best-of-breed tools and services to provide you with the insights you need. We cover performance, user access, tenant health, the Office 365 feature roadmap and more.

The SLAs you need.

With Office 365 your primary SLAs are delivered by Microsoft. We offer the basic SLAs you need on getting Assist 365’ed and keeping your users happy.

Advanced operations

We offer a standardized service for Office 365, but we recognize that your IT Operations are sometimes more complex. Ask us about Azure VM hosting, advanced hybrid setups and identity management and we will taylor an Assist 365 service offering just for you.

Don’t take our word for it.

Happy clients is our most important measure for success.

Here’s what some of them think in their own words.

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“When we moved to the cloud we needed a service desk with real experts who also understands our business – with Assist365 from Puzzlepart that is exactly what we get”.

Øyvind Tveit

EVP

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“Skills, service attitude and quality has continually satisfied our expectations.”

Knut Barra

Senior Adviser

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“We needed someone to advise us how to maximize our investment in Office 365 and SharePoint, and Puzzlepart has delivered value every step of the way.”

Lars Lindeberg

IT-Manager

Get covered today

Ensure you get the most from you Office 365 investment. See our pricing options.

Get in touch on +47 90 11 83 84 or drop us a line

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